Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

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Strategic enablers and enterprise initiatives


Service enhancements

The shift to a continually evolving data environment, surrounded by a high-tech global economy, has changed the value proposition that air navigation service providers must deliver to meet the primary obligation of ensuring safe and efficient air traffic management. Against a backdrop of continued growth in air travel and unprecedented investment in aviation infrastructure, we must enhance the services we deliver by harnessing data and information in a way that creates value for our customers.

We recognise that for our customers, value lies in the power of easily accessible real-time information. Exchanging information in real time and collaborating with all key stakeholders across the value chain is critical to balancing air traffic demand and capacity and delivering more fuel-efficient services to airspace users. This strategic enabler leverages data through System Wide Information Management (SWIM) to improve efficiency for our customers by improving the predictability of events from gate-to-gate, thus reducing delays, enhancing fuel savings and improving predictability across the entire network, while optimising resources and infrastructure.

Through Airport Collaborative Decision-Making (A-CDM) we are integrating ground-based elements into the overall network management process. Our major customers experience A-CDM through operations in other markets and have identified this capability as a top priority to optimise ground operations during peak periods. Complementing our work on A-CDM, Long Range Air Traffic Flow Management
(LR ATFM) enables us to balance air traffic demand and capacity and will assist us in delivering new, more fuel-efficient services to airspace users.

We will also work to provide safe and efficient ARFFS at capital city and major regional locations.

2.1 Customer-centric services

Enterprise Initiative

This initiative provides for an ‘integrated services model’ between air traffic management (ATM) and aviation rescue fire fighting (ARFF) services which aims to foster civil aviation growth and support local economies through the continuous improvement of regional services. The initial step is to develop risk mitigation service options which will inform next steps post 2017–18.

Deliverables 2017–18

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Performance measurement and assessment

This initiative contributes to the performance outcomes of ‘efficient and commercial’ and ‘innovative’.

The success of this initiative will be measured on the completion of the above deliverables in a timely manner and its contribution to the outlined performance outcomes and against the relevant Airservices key performance indicator.

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2.2 Airport collaborative decision-making (A-CDM)

Enterprise Initiative

A-CDM is a cross-industry initiative that requires active participation from airports, airlines and Airservices. We will work with the cross-industry A-CDM group to implement an operating and governance framework that will outline how A-CDM will be governed and managed by the various industry participants.

A cost benefit analysis conducted by Deloitte in 2015 indicated that A-CDM would provide savings to airlines alone in net present value terms of $76 million over a ten year period due to reduced operating costs.

While these benefits will only be realised once the capability has been fully implemented, financial year 2017–18 will see significant progress toward the introduction of this capability.

Deliverables 2017–18

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Performance measurement and assessment

This initiative aims to contribute to the performance outcomes of ‘efficient and commercial’ and ‘safe and secure’ by resulting in improved operational efficiency at airports by reducing delay, improving the predictability of events during the progress of a flight, and optimising the utilisation of resources and infrastructure.

The success of this initiative will be measured on the successful implementation of a A-CDM operating and governance framework and a contract being in place with the successful capability supplier.

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2.3 Long range air traffic flow management (LR ATFM)

Enterprise Initiative

We have developed a concept of operations and a test platform to simulate the LR ATFM process. The implementation of the concept is planned for Melbourne as the launch airport with a target implementation of 2018–19. LR ATFM shifts some or all of the required airborne delay for long range flights from the arrival phase of flight to the enroute phase, resulting in less fuel burn and improved predictability of arrival flows into our major airports.

Deliverables 2017–18

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Performance measurement and assessment

This initiative will contribute to the performance outcomes of ‘valued and accountable’ and ‘efficient and commercial’ with significant savings in fuel burn and emissions and contribution to the relevant key performance indicator.

The success of this initiative will be measured on the completion of the above deliverables in a timely manner and its contribution to the outlined performance outcomes.

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