Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Waypoint Industry Forum


Waypoint is Airservices annual aviation industry forum designed to bring together representatives from the airlines, airports, defence and government to openly discuss the air navigation and aviation rescue fire fighting services we provide the industry and initiatives that are critical to our ongoing business and sustainability.

As you may be aware, Airservices has commenced its Accelerate program that has included transitioning to a new operating model to become a more agile and effective business allowing us to safely deliver our services in a more efficient way for our customers.

To reflect this shift in focus, the format of our annual Waypoint forum has also changed. The more streamlined event will now be used to articulate to industry our vision for the organisation and what this will mean for our customers and stakeholders as we continue to provide safe and efficient air navigation and aviation rescue fire fighting services into the future.

Due to the changed format, our annual Waypoint forum will be beginning at 12.30pm with registration open from 12pm on Wednesday 24 August 2016.

A dinner will follow the conference to be held at the Australian War Memorial commencing at 6.30pm.


Time Activity Presenter Location
12.00pm Registration Ballroom Foyer
12.30pm Welcome Airservices MC Ballroom
12.35pm CEO Address Jason Harfield, Airservices Chief Executive Officer Ballroom
1.00pm Session One Air Navigation Services- customer centric alignment

Session outline: Airservices is realigning the business, but what does that mean for our customers?

With the establishment of Air Navigation Services we are aligning all of our service capabilities into value for our customers.

This session will also outline key initiatives Airservices is undertaking including network efficiency, technology and innovation, airport development and OneSKY.

Stephen Angus, Executive General Manager, Air Navigation Services


  • Steven Clarke, Southern Operations Manager
  • Craig Charker, Chief Air Traffic Controller
  • Roger Chambers, Sydney Operations Manager


  • Chris Seller, Chief Information Officer
  • Paddy Goodall, Air Traffic Management Network Services Manager
  • Doug Scott, Northern Operations Manager
  • Chris Deeble, OneSKY Program Executive
2.30pm Afternoon Tea Ballroom Foyer
3.15pm Session Two Providing value in Aviation Rescue Fire Fighting Services to meet customer needs

Session outline: Airservices provide a layer of safety at 26 major international and regional airports across Australia through the provision of Aviation Rescue Fire Fighting Services.

The service largely goes unnoticed, unless of course you are a recipient who benefits from one of the thousands of ARFFS responses every year.

In this session we will explore the notion of ‘value’ in the context of an ARFF service – both now and into the future – and will also take a unique look at an airport fire service from an international perspective.

  • Michelle Bennetts, Airservices, Executive General Manager, Aviation Rescue Fire Fighting Services
  • Glenn Wood, Airservices, Chief Fire Officer
4.15pm Closing remarks Jason Harfield, Airservices Ballroom
4.30pm Close Ballroom

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