Airservices is a government-owned corporation providing safe, secure, efficient and environmentally responsible services to the aviation industry. We manage air traffic operations for around 75 million passengers on more than three million flights every year.

About our process

All complaints and enquiries received by the Noise Complaints and Information Service are documented and recorded in our complaints database.

Each complaint or enquiry is allocated a reference number. This is automatic – you don’t have to ask for a reference number to make this occur.

We investigate trends, issues and identify opportunities for improvements that may reduce the environmental impact of aircraft operations.

Our data is collated and analysed monthly and made available to airports, airlines, community forums and government to assist with long term planning, operational and policy development issues.