Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Read more about Paola’s Airservices story

I am Paola and I am a Service Desk Operator for the Service Desk Business Team. I joined Airservices last year as a contractor and become a permanent employee in February this year.

I like to work for an organisation that is continually changing and improving its processes and procedures to maximise productivity. When I first joined Airservices within the Information Management & Technology branch it was the beginning of the journey to be more agile and more self-efficient. As we are moving towards self-service and automation, it’s an exciting time to be part of this organisation and I am looking forward to what the future brings.

Read more about Syed’s Airservices story

I am Syed, I am the Service Desk Shift Lead for Information Management and Technology.

I joined Airservices in 2015 as a contractor. I have a Master Degree in Information Technology and Systems (MITS).  I am a trained General Duty Pilot, GD (P) and my background in Airforce has fascinated me to work for Airservices that is a known brand in Aviation.

I was inspired to work for Airservices as it is the backbone of Aviation Industry in Australia. Soon after I started working here, Airservices announced the accelerate program. This change was driven from the top level so, I felt positive about it and embraced it whole heartedly and accepted a permanent role. People at Airservices are very welcoming and you are treated as a family member. I am always eager to learn more and Airservices has given me this opportunity.

Read more about Kris’ Airservices story

I am Kris, an Asset Class Lifecycle Manager in the new Asset Lifecycle Planning team in Information Management and Technology (IM&T). As an Asset Class Manager, I am accountable for the delivery of the Asset Class Management Plans for an IM&T managed Asset Class.

I joined Airservices in February 2011 as an Engineering Specialist in the Technology and Asset Services team within the Planning and Integration business group. In June 2012, I became the Technical Authority (TA) for the Tower Technology Services domain which included systems such as INTAS, TSAD and Control Tower Simulators. I was part of the project team that delivered new integrated and automated tower technology solution (INTAS) under the National Towers Program to Broome, Rockhampton, Adelaide and Melbourne towers. Being the first female TA in the organisation was a personal achievement for me and being part of commissioning new tower technology in Broome tower as the TA was a milestone in my career journey. Since then I was also part of the INTAS Tranche-II project which introduced INTAS to Gold Coast, Cairns and Perth towers.

I also had the opportunity to be part of a team that delivered multiple upgrades to INTAS including Safety Logic Alerting improvements, GBAS integration, Airfield Lighting and ILS integration, inclusion of Metron and improvements to Surveillance fusion.

I have always had a fascination with the Aviation industry. After gaining experience across the Defence sector (Radar and AP-P3 Orion) in Adelaide, I had the opportunity to work on Air Traffic Management Systems (ATMS) when I first moved to Melbourne. After nearly ten years of experience in the aviation sector, Airservices was a natural progression for me to further my Air Traffic Management experience. I’ve also been engaged in Airservices diversity initiatives including, “The Future Through Collaboration” (TFTC) program, which is a cross industry Defence mentoring program aimed at improving issues facing diversity in the industry.

Read more about Sam’s Airservices story

My name is Sam and I work in Information Management & Technology.

I joined Airservices in 2010 commencing in Shared Services before moving to Corporate Treasury 6 months later. In 2013 I was offered a secondment opportunity to the role of (then) ICT Business Coordinator which became a permanent role in 2014 that has now transformed into my current role.

Airservices has provided me with so many opportunities to advance my career, including supporting my tertiary studies. I have worked, and continue to work alongside some incredibly talented people who inspire me to deliver my best. The fast-paced environment in IM&T brings a feeling of excitement and ongoing sense of achievement to my work. As we continue to transform to our new operating model, in alignment with industry best practice, we are starting to see some of our initiatives coming to fruition, and that is very rewarding.

Read more about Melissa’s Airservices story

I am an Air Traffic Management Information Specialist and On-the-Job Training Instructor (OJTI) within the Notice to Airmen (NOTAM) and Pilot Briefing Office. My work in the Briefing office involves addressing flight plans and sending them to our controllers. In the NOTAM office I work with Aerodrome Reporting officers, Civil Aviation Safety Authority and the military on a daily basis to disseminate information about facility outages or airspace restrictions.

I joined Airservices in the Network Coordination Centre (NCC; previously the National Operation Centre) as a traffic management officer, after working in operations for a charter airline. I had been interested in the work Airservices does since studying at university. While at Airservices I’ve learnt how the many areas of the aviation industry have to work together to ensure safe flights.

What I have learnt from working within the NCC and with our stakeholders has been extremely valuable to my aviation career and development. My role is very unique and I enjoy learning more about the ways we contribute to aviation and the new ways we are adapting to improve our service.

Read more about Mitch’s Airservices story

I am an ATM (air traffic management) information specialist working within the Network Coordination Centre (NCC) in Canberra.

I joined the Notice to Airmen (NOTAM) Office and have since had the opportunity to be trained in the Pilot Briefing Office, I am currently working in both roles.

What attracted me to Airservices Australia was their involvement in all aspects of the aviation industry. In my current role I interact regularly with pilots, airlines, and airports across Australia; while working closely with government departments such as Civil Aviation Safety Authority (CASA) and other NOTAM Offices internationally.

Working in the NCC also gives me the opportunity to interact with many of the other departments within Airservices including the procedures designers, aeronautical information specialists and air traffic controllers. Having studied air traffic management systems at university, it has been a great experience to apply this knowledge in the real world.

Read more about Matthew’s Airservices story

I am currently employed as a network operations duty line manager in the Network Coordination Centre (NCC). We are responsible for coordinating service provisions between airlines and air traffic control. This communication ensures the smooth running of the Australian network with a prime focus on safety awareness. The NCC is also responsible for issuing safety information via Notice to Airmen (NOTAM) and provides a platform for issuing flight plans Australia wide.

I joined Airservices as a traffic management officer in Canberra. After my initial six week training, I was advised that there was an opportunity to move to Brisbane to join the Flight Information Officer Team. This was an excellent opportunity to learn the link between air traffic control and service provisions around the country.

As the sole air traffic control provider in Australia, Airservices provides a great platform for learning the ins and outs of the Australian aviation industry. Airservices has given me the opportunity to travel both domestically and internationally for improving my overall portfolio. The ability to move within the company is also very accessible, many of my colleagues have moved into different areas of the business that they were interested in learning more about. For me, I enjoy coming to work knowing that no two days are going to be the same.