Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Annual Report 2017–18: Airservices year in review

In 2017–18, we built on our transformation to become a more customer-centric organisation, focused on delivering our services in a way that creates value for our customers while maintaining and enhancing aviation safety.


Airservices provides safe, secure, efficient, environmentally responsible air navigation and aviation rescue fire fighting services for the aviation industry and community on behalf of our owner, the Australian Government.

 

employees 3,534* Employees (total)
1,067* Operational air traffic controllers
843* Operational aviation rescue fire fighters

* As at 30 June 2018

centres 2 Air traffic control centres managing 11% of the earth’s airspace
tower 29 Airports with air traffic control towers
arffs 26 Airports with aviation rescue fire fighting services

 


In 2017–2018, Australian skies were busier and safer than ever.

SYD

to

MEL

2 of the top 10 busiest routes globally
OAG Punctuality League 2018: Full-year data 2017

BNE

to

SYD

plane +4MAir traffic movements safety 0Significant attributable safety occurrences
passenger +160M
Passenger movements
respond 452
Aircraft incidents responded to by our aviation rescue fire fighters

We delivered efficient and environmentally responsible services that were valued by our customers.

 

36 seconds
median arrival
airborne delay

$2M+
in fees waived for not-for-profit
aeromedical operators

Aviation rescue fire
fighting service readiness
at 99.9%

Maintained prices at
2015 levels

 


We made customer-centric decisions and continuously improved our business.

plus $74.5M
NET PROFIT AFTER TAX
up 3.4%
GROWTH IN REVENUE*
return $125M
INVESTMENT IN CAPITAL PROGRAMME
down 2.3%
FALL IN EXPENSES*
return 8.5%
RETURN ON ASSETS
down 11.0%
REDUCTION IN OPERATING COST PER IFR FLIGHT HOUR*
down 18.0%
REDUCTION IN LOST TIME INJURY FREQUENCY RATE*
down 58.0%
DECREASE IN INTERNAL PROJECT COSTS*

*Compared to 2016–17


We embraced innovation and invested in technology.

cloud The transition of our corporate information technology to a managed service in the secure cloud is the largest in Australian Government history.
Invested in future benefits

future

OneSKY
$1B+

future

A-CDM
$52M+

future

LR ATFM
$22M+

With the signing of the OneSKY contracts, harmonised civil and military air traffic control in Australia is assured. asset-11

Year at a glance

Click image to enlarge

 


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