Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Invoice related questions

We’ve already advised CASA, why can’t Airservices use this information?

Firstly Airservices Australia and CASA operate as two independent government agencies, as such our requirements are essentially different.

CASA do provide operator details on their aircraft register however it is heavily reliant on operators to maintain. We are also aware of administrative delays due to CASA’s processing requirements.

Why am I receiving an invoice for an aircraft I no longer operate?

Airservices require confirmation of the change of operator details. Ideally this advice should be provided at the time of transfer, minimising the chance of the invoice being issued to the incorrect customer.

Please fill out a Change of Aircraft Operator form, sign and forward on to the new operator to finalise. On completion, form is to be emailed to Billing.

I sold my aircraft over a year ago, why hasn’t Airservices Australia updated their details?

To update our records, we require confirmation of the change of operator. The Change of Aircraft Operator form is the best way to organise this change.

I believe I’ve been incorrectly charged on an Airservices invoice, what do I do?

Please complete the email dispute form and provide further information of why you’re disputing charged.

We will investigate your dispute and provide an explanation of the charge.

What does the TNC, RFC, ERC and MSC mean on the invoice?

Please refer to our website, which has information on the services provided by Airservices Australia.

Also refer to our Standard Contract Terms for further information on our charging.

I have received a statement and unsure what it’s for or have not received my original invoice?

A statement is issued at the beginning of each month. It is a summary of your account, detailing current invoices and any outstanding charges. If you would like a copy of the original invoice please call 1800 026 147 or email.

I only received my invoice today but the flight was for three months ago?

If the flights total is less than $50 then the invoice will only be raised quarterly, if the flights total more than $50.00 then an invoice will be sent to you on a monthly basis.

How do I cancel my GAO agreement?

To cancel your GAO offer please email.

Why have I received an invoice from AVDATA / the Airport when I / we have been charged by Airservices already?

Airports are privately owned and provide ‘ground’ related chargeable services (eg aircraft parking). AVDATA act as an agent for several airports nationally and charge on their behalf. Airservices related charges are available in our standard contract terms.

My account is in credit, how can I request a refund?

For any refunds please email us and please include all account information refund amount.

How will my refund be processed?

Once we have received your account information and refund amount, we will confirm that the details are correct.  We will then immediately notify you on the status of your refund before initiating the refund to your credit card (or original method of payment). You will receive the refund within a certain amount of days, depending on your card issuer’s or your bank’s policies.

How do I update my details i.e. address, phone number etc.

 You can call 1800 026 147 or email us to update any details.